Careers
Product Specialist - GIS Lead
We are seeking a skilled and detail-oriented GIS Lead to oversee technical customer support, product training, and the integration of customer feedback into product roadmap.
Location: Remote / Hybrid, Preferable to be located in Jacksonville, Florida
Employment Type: Full-time
About the Job
We are seeking a skilled and detail-oriented Urban Planner to oversee technical customer support, product training, and the integration of customer feedback into product roadmap. In this dynamic role, you will collaborate closely with product management, sales, customer support, and QA teams to develop, implement, and manage effective processes. The successful candidate will attend customer meetings to provide technical support and gather customer feedback, ensuring our products meet and exceed client expectations.
About You
You are an experienced urban planner, civil engineer, or transportation planner. You have experience working for a municipality as a consultant or internal staff in public works, transportation, transit or traffic engineering. You thrive in an agile environment, collaborating with cross-functional teams in product, customer support, sales and marketing.
Responsibilities
- Manage Technical Support: Oversee Technical Support, ensuring prompt and effective resolution of customer issues and attend customer meetings to provide technical support, when needed.
- Manage Product Training: Plan and conduct Internal Product Training sessions for staff and clients.
- Manage Customer Feedback: Integrate customer feedback into product usage metrics and feature development.
- Services Support: Expected to provide internal support conducting technical geospatial and planning analysis in support of services deliverables.
Qualifications
- 1-3 years of GIS, Urban Planning, or Civil Engineering experience.
- Must be familiar with basic GIS software suites (ESRI Arcmap, or QGIS).
- Must demonstrate experience writing and submitting technical Urban Planning, or Civil Engineering reports.
- Must demonstrate experience and comfort communicating technical information to non-technical customers or stakeholders.
- Must demonstrate experience in conducting stakeholder engagement, interviews, or public open houses to obtain feedback for solution development.
Nice to Have
- Experience working with remote or distributed teams.
- Urban planning and civil engineering certifications (CE, PTP) are a plus.
- Project management certifications (e.g., PMP, CSM) are a plus.
- Experience purchasing software for a municipality.
- Experience leading transportation, safety, or transit projects.
- Experience working in an early stage startup or GIS software company.
Benefits
- Competitive salary
- Comprehensive health benefits (Medical, Dental, Vision).
- 401K plan with employer matching.
- 21 days paid vacation + paid holidays.
- Paid lunches and team events.
- Flexible work environment (Remote/Hybrid options).
🚀 Join Urban SDK and help us build the future of data-driven transportation and mobility analytics! This is an excellent opportunity for a highly organized and motivated project manager to play a key role in our product’s success. Join us in delivering high-quality SaaS solutions that make a real impact!
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