City of Chesapeake, VA

Background

Chesapeake, Virginia, is a vibrant, rapidly growing city in Hampton Roads with around 250,000 residents. It features a mix of urban and rural areas, extensive waterways,and a high quality of life. The city's diverse economy includes agriculture, retail,and manufacturing, supported by robust public services.In 2020, Chesapeake became Virginia's second-most populous city, surpassing Norfolk.As the city grows, officials face challenges in managing traffic and road safety, crucial for resident satisfaction and safety.

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Public Speeding Complaints Challenges

Before partnering with Urban SDK, Chesapeake sought an innovative solution to address speeding complaints and enhance the community's commitment to road safety.

Some hurdles Chesapeake faced:

1. Frequent Speed-Related Complaints: Residents often reported speeding issues, requiring a reliable method to validate these claims.
2. Need for Accurate Speed Data: The city needed precise speed data to make informed decisions about traffic calming measures.
3. Quick Response to Citizen Inquiries: Providing residents with accurate speed data promptly during in-person visits was essential for maintaining public trust.

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Public Speeding Complaint Solutions

How Chesapeake implemented Urban SDK

1. Needs Assessment: Identifying the city's primary challenges related to speeding and traffic calming.
2. Platform Integration: Seamlessly integrating Urban SDK's software with the city's existing traffic management systems.
3. Training and Support: Providing thorough training materials and continuous support to ensure effective use of the platform.
4. Data Collection and Analysis: Utilizing the platform to collect and analyze speed data, offering actionable insights for traffic management decisions.
5. Alignment Meetings: Structured calls to ensure all stakeholders are getting the most out of their Urban SDK subscription

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Customer Success with Urban SDK

How Chesapeake succeeds with Urban SDK

1. Monitor Average Speeds on Roadways: Use accurate roadway data to investigate and validate citizen service requests related to speeding
2. Determine Need for Traffic Calming Measures: Assess whether additional traffic calming interventions were warranted based on accurate speed data
3. Quickly Respond to Public Inquiries: Provide immediate access to accurate speed information to residents during in-person visits, enhancing transparency, trust, and satisfaction

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Conclusion

The partnership with Urban SDK has helped Chesapeake evolve their approach to managing speeding concerns and enhancing road safety. By leveraging accurate roadway data, the city can now make informed decisions about traffic calming measures and respond promptly to public inquiries, leading to safer roadways and improved community trust.