City of McAllen, TX

Background

McAllen, Texas, a vibrant city near the U.S.-Mexico border with over 140,000 residents, is celebrated for its cultural diversity, strong economy, and thriving neighborhoods. In summer 2024, McAllen adopted a Vision Zero plan, committing to eliminate traffic fatalities and severe injuries while promoting safe, healthy, and equitable mobility. To enhance road safety and tackle speed and congestion issues efficiently, McAllen's transportation team sought a solution capable of addressing these challenges quickly and accurately without diverting resources from long-term projects.

Public Speeding Complaints Challenges

Before adopting Urban SDK, the City of McAllen's engineering department encountered several challenges regarding their traffic operations:

Some hurdles City of McAllen faced:

1. Citizen Concerns: Residents frequently raised concerns about speeding and congestion in specific locations, requiring the city to validate claims with reliable data.
2. Time and Resource Constraints: Analyzing traffic conditions and generating actionable insights for citizen concerns took time and manpower that could be better spent on major infrastructure initiatives.
3. Balancing Priorities: The need to address short-term issues like speeding complaints while planning long-term traffic safety projects created competing priorities for the transportation department.

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Public Speeding Complaint Solutions

How City of McAllen implemented Urban SDK

1. Needs Assessment: Collaborated with city officials to identify key traffic issues and requirements.
2. Platform Integration: Integrated Urban SDK's tools to provide real-time speed and volume data.
3. Training and Support: Offered ongoing support to ensure the platform was fully utilized by traffic officers and city planners.

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Customer Success with Urban SDK

How City of McAllen succeeds with Urban SDK

1. Efficiency Gains: Transportation staff now resolve citizen complaints in less time, enabling them to allocate more energy to complex, long-term initiatives.
2. Informed Responses: Easy access to accurate, quick data provides the city with confidence in its decision-making process, leading to better community engagement and trust.
3. Alignment with Vision Zero: The insights provided by Urban SDK complement McAllen's Vision Zero plan by identifying high-risk areas and enabling targeted interventions to improve safety.

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Conclusion

Urban SDK has provided McAllen officials with a tool that lets them quickly validate citizen concerns with detailed reports that support faster, data-driven decisions. McAllen's partnership with Urban SDK demonstrates how innovative technology can streamline traffic management, enhance citizen satisfaction, and support ambitious safety initiatives like Vision Zero. By saving time, resources, and effort, McAllen is paving the way for safer, more efficient roadways.

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